Terms & Conditions
Wedding Cake Terms & Conditions
All sales made by FlanaBakes are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. If there is anything you don't understand please feel free to contact us on flanabakes@outlook.com
1. Booking Fees
1.1. All wedding cake orders require a non-refundable booking fee of £50. For cake orders with less than 4 weeks notice the full cost of the cake must be paid at time of booking.
1.2. All booking fees must be paid within 48 hours of the agreed quotation being sent; dates cannot be held open without the booking fee. After 48 hours, if no fee has been received then the event date will be released and another booking may be taken, which may mean we are no longer able to accommodate you.
1.3. All orders are only confirmed when the booking fee has been paid. Please note that all booking fees are non-refundable and are only transferrable in certain circumstances. See ‘Section 16’.
2. Payment Schedule
2.1. Once the cake design has been finalised. The final payment is due 1 week before your event. The due date will be communicated to you at the time of booking. This is then non-refundable in the event of a cancellation.
2.2. If the final payment is not received 7 days before your event, then we have the right to cancel your booking. The booking fee paid to secure your date is then non-refundable and non-transferable and we may no longer be able to accommodate your booking.
2.3. Unfortunately, we do not offer the option to pay by debit card. All payments are to be made by BACS transfer or PayPal. If using PayPal you must choose the friends and family/trusted option. If you fail to do this you will be asked to reimburse any payment that has been taken as PayPal fees.
3. Cake Details
3.1. Once the booking information has been sent, please review all the details carefully especially; cake tier sizes, flavour choices, spellings of names, allergen information, delivery time and contact numbers – please advise us of any changes as soon as possible.
3.2. The cake will be made according to the booking information and therefore it is imperative that all details are checked carefully. Any errors not picked up on the booking information before the cake is made will not be considered to be our error.
4. Decorative Items Supplied By Third Parties
4.1. We cannot be held responsible for delays on items being supplied from other companies e.g., cake toppers, special order cake stands etc.
4.2. If a bespoke cake topper or stand is required, please give us at least one month’s notice to order it but ideally longer.
4.3. If you are ordering a topper or cake stand yourself, please carefully check the size with us to make sure it is suitable for your cake and ensure the lead time is in line with your event. We would always advise ordering as soon as possible.
4.4. If ordering items yourself, we cannot be held responsible for any errors in size, shape or design as the ordering has not been carried out by ourselves.
4.5. We reserve the right not to use anything supplied by a third party if we feel it’s unsuitable.
5. Flowers Supplied By Florists
5.1. When fresh flowers are being added to a cake, we will liaise with your florist about our requirements if necessary, but we would always advise you discuss this with them. Alternatively we can use our own local florist if prefer, and add this onto your bill.
5.2. The cost of any fresh flowers will be added to your bill and we would always advise ordering a few extra flowers so we have a good selection to work with.
5.3. We can only work with what your florist provides for us on the day if we are not sourcing the flowers for you. Please ensure they order flowers especially for the cake so that the cake flowers are of the same high standard as the rest of the florals. Any unsuitable or toxic flowers supplied will not be used on your cake.
5.4. If your florist does not meet us at the agreed time at the venue, we cannot always guarantee that we will be able to wait for them to arrive.
5.5. If we cannot wait due to lateness of your florist, then they would have to add the flowers to the cake, and we cannot be held responsible if the arrangement made does not then match our vision and design for the cake and take no responsibility for the way the flowers have been added to the cake which may not be in a food safe way. This also applies if you decide for the florist to add the flowers to the cake regardless of timing conflicts or not.
6. Alterations To Orders
6.1. We are happy to make alterations to your cake design and order up to 4 weeks prior to your event date. Whilst every effort will be made to accommodate changes to the design, please note that changes within 4 weeks of the event cannot always be guaranteed.
6.2. Changes to cake designs may be subject to an additional cost. This will be discussed with you when making the changes. We reserve the right to increase a quoted price in the event you request a variation to the work agreed.
6.3. Please take the time to check the new order details with the amendments carefully and let us know by return if any changes are needed. See section 4.
6.4. If any changes are made to the cakes design which results in a decrease of the cakes value (i.e. changing from a 3 tier cake to a 2 tier cake), you will be asked to still pay the original agreed upon price unless changes have been discussed and agreed to at least 4 weeks prior to the event date.
7. Collection Of Cakes
7.1. We prefer to deliver all our cake orders personally, however if this is not possible, your order may be collected at a pre-arranged time. However, not all cakes are available for collection; it depends on the design and size of the cake. Cakes over 2 tiers tall or with intricate decoration or sugar flowers are not suitable for customer collection.
7.2. Cakes that are collected by the customer are always boxed for transportation. We will provide full instructions on the care and handling of your cake. A verbal confirmation is required upon collection confirming that you have received your order in perfect condition and as specified. We do not take any responsibility for any damage that may occur to the cake once it has left us.
7.3. We advise cakes to be placed on a level, steady surface for transport e.g. in the passenger footwell of your car or boot. We are happy to place the cake safely in the car for you if required. The cake should then be stored in the box in a cool room/fridge and out of direct sunlight until taken to the venue.
8. Delivery & Set Up Of Wedding Cakes
8.1. We prefer to deliver and set up our wedding cake orders. We will deliver your cake to your venue at a pre-arranged time. This will be discussed during the ordering process, and we will advise the venue in advance of our arrival time if necessary.
8.2. If the delivery time needs to be changed, please advise us as soon as possible but at least 14 days in advance – depending on other orders on the day of delivery, we cannot always guarantee a change of delivery time will be possible.
8.3. Delivery is charged at 85p per mile to and from the venue. There will also be a set up fee charged (minimum £25) for time spent at the venue.
8.4. The delivery charge includes stacking and setting up your cake at the venue.
8.5. It is your responsibility to ensure you have given us the correct delivery information and delivery time.
8.6. It would be very rare, but on the event day we may be faced with a ‘force majeure’ e.g., severe weather conditions, public unrest, or other unexpected events that may make delivery to your venue impossible. You can be assured that we would always do our best to deliver as prearranged, but some circumstances would be out of our reasonable control. Please ensure you have adequate wedding insurance in place to cover this eventuality.
8.7. It is your responsibility to ensure you have provided us with the set-up details and location of the cake at the venue. We cannot be held responsible for the location of the cake at the venue. Please ensure that the display location is level, stable and strong enough to hold the cake. It would be advisable that it is not directly in front of a heat source, in a sunny window/conservatory or in a location where it could be knocked easily by passing guests/staff.
8.8. We reserve the right to change the location of the cake at the venue if we feel it is unsuitable and may cause damage to the cake e.g. the cake table is in front of a large glass window, and it is an extremely hot day.
8.9. We also reserve the right not to use a cake stand provided by the venue or yourself if we feel it will not hold the weight of the cake.
8.10. We will photograph the cake at the venue as proof that it has been delivered and set up and left in perfect condition.
9. Non-Edible Elements
9.1. Most of our stacked cakes will contain non-edible elements such as plastic dowels, flowers, or cake toppers. We will advise you of any non-edible elements that need to be removed during cutting.
9.2. As we will not personally be cutting the cake, we cannot accept any responsibility for any non-edible elements not removed prior to serving.
10. Shelf Life
10.1. We recommend our cakes be eaten within 3 days of the event for them to be enjoyed at their best.
10.2. Left over cake can be frozen for up to 1 month if you would like to.
11. Allergens & Special Dietary Requirements
11.1. All allergy and special dietary requirements should be conveyed to FlanaBakes during the booking process. It is the customer’s responsibility to make us aware of any special dietary requirements that need to be accommodated in the making of the cake.
11.2. Unless otherwise stated, all cakes contain; gluten, butter/dairy and eggs and are made in an environment that handles; nuts, soya, and alcohol.
11.3. We would recommend anyone with a severe nut; dairy or gluten intolerance does not eat our cakes.
11.4. FlanaBakes accepts no liability for customers suffering allergic reactions from eating our cakes.
12. Publication & Promotional Rights
12.1. The company, FlanaBakes is the sole designer and owner of the final cake design. All rights in any original designs created and designed by the company shall remain the exclusive property of the company.
12.2. From time to time our designs are published in the media e.g., wedding magazines, websites, and blogs. We reserve the right to use any image of a customer's cake made by the company for publication after the delivery date unless previously agreed in writing between the customer and the company.
12.3. The customer has no ownership rights over any cake design. Exclusivity of cake designs between our customers is not guaranteed unless the customer commissions an exclusive design.
13. Commissioning A Cake That Is Similar To Another Design
13.1. If you request a cake that is not our original design, we will seek the permission of the original designer to recreate it. This cannot be guaranteed.
13.2. If you wish to have us recreate someone else’s design, we would prefer not to directly copy it, but to use it as a basis to design your cake around so that it is unique to you. This can be discussed during the ordering process.
14. Cancellations/Refunds
14.1. The booking fee is non-refundable and non-transferable in the event of cancellation.
14.2. Cancellations from the date of booking until 28 days before the wedding will forfeit the booking fee.
14.3. Cancellations with less than 28 days notice are subject to full payment. If this has not already been paid then the final balance will be immediately payable upon cancellation. This final payment is non-refundable in the event of cancellation if that cancellation occurs within 28 days of the wedding date.
14.4. There may be a rare occasion when FlanaBakes needs to cancel an order due to exceptional circumstances beyond our control*. In this case, as much notice as possible of the cancellation will be given and any monies paid, including deposits will be refunded. If required, we will also assist in finding a replacement baker of the same high standard to make your cake for you.
*This does not include a force majeure that may occur on the event day. See ‘Section 8.6’.
15. Change Of Wedding Date
15.1. If you need to change your wedding date, please let us know as soon as possible. Any changes are subject to availability and are not guaranteed. Please liaise with us to check our availability before moving your wedding date. We always advise getting more than one new date option from your venue for a move of date to give us the best chance of being able to change the date.
15.2. If we can change your wedding date, provided it is within 12 months from the day you request the change, the booking fee will be transferred to the new date.
15.3. If you are moving to a date further ahead than 12 months from the day you request the change, a new booking fee of £50 will be payable. The first booking fee will not be refundable or transferable. It will be classed as a cancellation and a new booking as it is highly likely we will have turned down other work for your first date. *
15.4. If you are moving your wedding to a date we are unavailable for, unfortunately the booking fee will be strictly non-refundable as this covers work already completed in the run up to your wedding (this may include but is not limited to: phone calls, emails, completing and sending forms, holding consultations, providing taster boxes and it is also highly likely that we will have turned down other work for your original date).
15.5. Date changes to different years may be subject to an additional charge in line with our yearly cost increases e.g., a date change from 2022 to 2023.
15.6. Date changes from off peak days/months to peak days/months, may be subject to an additional charge e.g., a date change from a Thursday in January to a Bank Holiday in August.
15.7. We would strongly advise that you take out wedding insurance that covers you in the event of a cancellation/change of wedding date that is out of your control.
*If we are subsequently able to fill the original date with a new booking, we will deduct the first booking fee off the final balance of your cake.
16. Complaints
16.1. In the unlikely event there is an issue with your cake, it must be brought to our attention within 48 hours of the cake being delivered so we can be given the opportunity to assess the nature of the problem. We would take any complaints very seriously.
16.2. If the compliant is regarding the quality of the cake, we will ask for the cake or a minimum of 80% of the cake to be returned within 48 hours of delivery for inspection.
16.3. If the complaint is regarding the design of the cake, but the cake was made according to the booking process discussions, we cannot be held responsible for any errors not picked up by the customer.
16.4. For any complaints we can only deal with the person who booked the cake originally.
16.5. You must give us an opportunity to resolve the issue and agree not to post any defamatory comments or pictures on online forums or social media channels before discussing the situation with us and allowing us reasonable time to provide a satisfactory solution.
16.6. Once a solution has been reached, you agree not to post any defamatory comments or pictures on online forums or social media at any point in the future. If this happens, we may seek to take legal action against you.
17. COVID 19 Restrictions
17.1. If your wedding cake booking has to be amended due to COVID 19 restrictions, we will try our best to be accommodating and flexible.
17.2. If you need to postpone your booking because your wedding date falls under a period of Government restrictions for COVID 19, e.g., a national lockdown or Tier 3 / Tier 4 restrictions where weddings are limited to 15 people or less or if they are not allowed all together, then as long as we are free on your new date, we will move the deposit paid across to the new date for you subject to the conditions below.
17.3. If we can change your wedding date, provided it is within 12 months from the day you request the date change, the booking fee will be transferred to the new date.
17.4. If we are not able to accommodate your date change request, the original booking fee (or booking fees if there have been multiple changes) will be non-refundable. See Section 14.
17.5. If you are moving to a date further ahead than 12 months from the day you request the date change, a new booking fee of £50 will be payable on top of the original booking fee.
17.6. If you decide to postpone your wedding as you are worried about future COVID 19 restrictions, but restrictions are not currently in place for your wedding date, it will be treated as a standard change of wedding date or a cancellation. See Section 14 and 15.
17.7. If you are moving to a date further ahead than 12 months of the day you request the change, so have paid multiple booking fees, all booking fees will come off the final cost of the cake. However, should you choose to voluntarily cancel the wedding booking further down the line, you will lose all booking fees paid. This is only valid for COVID 19 postponements where restrictions are in place as stated in ‘Section 17.2’. All other postponements will be subject to the clauses in ‘Section 15’.
17.8. Any date changes to future years or from off peak to peak days/months, may be subject to price increases in line with 15.5 and 15.6.
17.9. For multiple date changes due to COVID 19 restrictions, each new postponement will be treated separately, and we will use the ‘within or outside 12 months’ rules outlined in 17.3, 17.4 & 17.5
17.10. Any subsequent voluntary cancellation will be subject to the payment terms outlined in Section 2‘
We reserve the right to revise and amend these terms and conditions. However, you will only subject to the terms and conditions in force at the time you place your order with us. If you change your wedding date for any reason, you will be sent the most up to date terms and conditions with your new agreement and these will supersede any previously sent to you.
By paying your booking fee, you are agreeing to these terms and conditions so please read them carefully.
Celebration Cake Terms & Conditions
All sales made by FlanaBakes are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. If there is anything you don't understand please feel free to contact us on flanabakes@outlook.com
5. Booking Process
18.11. For celebration cakes, the design process will be done over email or Facebook/Instagram messenger.
18.12. Ideas for the cake design can be sent to us when booking, but the final design will be subject to our own creative process as we prefer to create original designs, rather than directly copy an existing design.
18.13. Design sketches can be sent if required for approval. There may be a small charge for this.
18.14. You can message or email us if you need to discuss any aspects of your cake before making a booking. Bookings can also be made by messenger or by email.
18.15. Please advise us of any allergies or specific dietary requirements when booking your cake.
19. Booking Fees
19.1. All celebration cake orders require a non-refundable booking fee of £20. For cake orders with less than 2 weeks notice the full cost of the cake must be paid at time of booking.
19.2. All booking fees must be paid within 2 days of the booking being finalised and your quote/design agreed upon; dates cannot be held open without the booking fee. After 2 days, if no fee has been received then the event date will be released and another booking may be taken, which may mean we are no longer able to accommodate you.
19.3. All orders are only confirmed when the booking fee has been paid. Please note that all booking fees are non-refundable as they secure your date in our diary and are only transferrable in certain circumstances. See ‘Section 14’.
20. Payment Schedule
20.1. The final payment is due 2 days before your event. The due date will be communicated to you with your booking message and we will also remind you nearer the time. This is then non-refundable in the event of a cancellation.
20.2. If the final payment is not received 2 days before your event, then we have the right to cancel your booking. The booking fee paid to secure your date is then non-refundable and non-transferable and we may no longer be able to accommodate your booking.
21. Cake Details
21.1. Once the booking quote/information has been sent, please review all the details carefully especially; cake sizes, flavour choices, spellings of names, allergen information, delivery time (if applicable) and contact numbers – please advise us of any changes as soon as possible.
21.2. The cake will be made according to the booking information and therefore it is imperative that all details are checked carefully. Any errors not picked up in the booking message before the cake is made will not be considered to be our error.
21.3. Any personalised decorative elements such as cake toppers, printed icing or cake charms, will be ordered as per the details on the booking information so please check all name spellings and numbers carefully.
22. Alterations To Orders
22.1. We are happy to make alterations to your cake design and order up to 4 weeks prior to your event date. Whilst every effort will be made to accommodate changes to the design, please note that changes within 4 weeks of the event cannot always be guaranteed.
22.2. Changes to cake designs may be subject to an additional cost. This will be discussed with you when making the changes. We reserve the right to increase a quoted price in the event you request a variation to the work agreed.
22.3. If you have made changes, please take the time to check the new booking message which will be sent with the amendments carefully and let us know by return if any changes are needed. See section 4.
23. Collection Of Celebration Cakes
23.1. Your order may be collected at a pre-arranged time. However, not all cakes are available for collection; it depends on the design and size of the cake.
23.2. Cakes that are collected by the customer are always boxed for transportation. We will provide full instructions on the care and handling of your cake. A signature is required upon collection confirming that you have received your order in perfect condition and as specified. We do not take any responsibility for any damage that may occur to the cake once it has left us.
23.3. We advise cakes to be placed on a level, steady surface for transport e.g., in the passenger footwell of your car. We are happy to place the cake safely in the car for you if required. The cake should then be stored in the box in the fridge or a cool room and out of direct sunlight.
23.4. You must adhere to the collection time slot that has been prearranged. If you do not collect the cake when agreed, it will only be available to collect later at a time that is suitable for us. Failure to turn up for the collection at the agreed time may result in you not being able to have the cake on the day that was arranged.
23.5. Any changes to the pre-agreed collection time must be confirmed in writing at least 48 hours before collection and cannot be guaranteed.
24. Delivery Of Celebration Cakes
24.1. Delivery is sometimes available for celebration cakes (anything above 2 tiers). If delivery is agreed we will deliver your cake to your venue or home at a pre-arranged time. This time will be stated on the booking form and if delivery is to a venue, we will advise the venue in advance of our arrival time.
24.2. If the delivery time needs to be changed, please advise us as soon as possible but at least 48 hours in advance – depending on other orders on the day of delivery, we cannot always guarantee a change of delivery time will be possible.
24.3. There is a charge for delivery based on mileage.
24.4. It is your responsibility to ensure you have given us the correct delivery information and delivery time. This will be in your cake booking message so please check it carefully.
24.5. It would be very rare, but on the event day we may be faced with a ‘force majeure’ e.g., severe weather conditions, public unrest, or other unexpected events that may make delivery impossible. You can be assured that we would always do our best to deliver as prearranged, but some circumstances would be out of our reasonable control. In this case, you would have to arrange to collect the cake yourself.
24.6. It is your responsibility to ensure you have provided us with the set-up details and location of the cake at the venue (if applicable). We cannot be held responsible for the location of the cake at the venue. Please ensure that the display location is level, stable and strong enough to hold the cake. It would be advisable that it is not directly in front of a heat source, in a sunny window/conservatory or in a location where it could be knocked easily by passing guests.
24.7. We reserve the right to change the location of the cake at the venue if we feel it is unsuitable and may cause damage to the cake e.g., the cake table is in front of a large glass window, and it is an extremely hot day
24.8. We also reserve the right not to use a cake stand provided by the venue or yourself if we feel it will not hold the weight of the cake.
24.9. We will photograph the cake at the venue as proof that it has been delivered and set up and left in perfect condition.
25. Non-Edible Elements
25.1. Sometimes our cakes will contain non-edible elements such as plastic dowels, flowers, or cake toppers. This will be marked in your cake information card.
25.2. As we will not personally be cutting the cake, we cannot accept any responsibility for any non-edible elements not removed prior to serving.
26. Shelf Life
26.1. We recommend our cakes be eaten within 3 days of the event for them to be enjoyed at their best.
26.2. Left over cake can be frozen if you would like to. Please contact us for instructions on how to do this best.
27. Allergens & Special Dietary Requirements
27.1. All allergies and special dietary requirements should be conveyed to FlanaBakes when ordering a cake. It is the customer’s responsibility to make us aware of any special dietary requirements that need to be accommodated in the making of the cake.
27.2. Unless otherwise stated, all cakes contain; gluten, butter and eggs and are made in an environment that handles; nuts, soya, and alcohol.
27.3. We would recommend anyone with a severe nut; dairy or gluten intolerance does not eat our cakes.
27.4. We will provide full allergen information with the cake upon collection/delivery.
27.5. FlanaBakes accepts no liability for customers suffering allergic reactions from eating our cakes.
28. Publication & Promotional Rights
28.1. The company, FlanaBakes is the sole designer and owner of the final cake design. All rights in any original designs created and designed by the company shall remain the exclusive property of the company.
28.2. From time to time our designs are published in the media e.g., wedding magazines, websites, and blogs. We reserve the right to use any image of a customer's cake made by the company for publication after the delivery date unless previously agreed in writing between the customer and the company.
28.3. The customer has no ownership rights over any cake design. Exclusivity of cake designs between our customers is not guaranteed unless the customer commissions an exclusive design.
29. Commissioning a Cake That Is Similar To Another Design
29.1. If you request a cake that is not our original design, we will seek the permission of the original designer to recreate it. This cannot be guaranteed.
29.2. If you wish to have us recreate someone else’s design, we would prefer not to directly copy it, but to use it as a basis to design your cake around so that it is unique to you.
30. Cancellations/Refunds
30.1. The booking fee is non-refundable and non-transferable in the event of cancellation.
30.2. Cancellations from the date of booking until 28 days before the event will forfeit the booking fee.
30.3. Cancellations with less than 28 days notice are subject to full payment. If this has not already been paid then the final balance will be immediately payable upon cancellation. This final payment is non-refundable in the event of cancellation.
30.4. There may be a rare occasion when FlanaBakes needs to cancel an order due to exceptional circumstances beyond our control*. In this case, as much notice as possible of the cancellation will be given and any monies paid, including deposits will be refunded. If required, we will also assist in finding a replacement baker of the same high standard to make your cake for you.
*This does not include a force majeure that may occur on the event day. See ‘Section 7.6’.
31. Change Of Event Date
31.1. If you need to change your booking date, please let us know as soon as possible. Any changes are subject to availability and are not guaranteed.
31.2. If we can change your booking date, provided it is within 3 months from the day you request the change, the booking fee will be transferred to the new date.
31.3. If you are moving to a date further ahead than 3 months but within 12 months from the day you request the change, a new booking fee of £20 will be payable to secure the new date. The first booking fee will also be deducted off the final cost.
31.4. If you are moving to a date further ahead than 12 months from the day you request the change, it will be treated as a cancellation and a new booking fee of £20 will be payable. The original booking fee will be non refundable*.
31.5. If you are moving your booking to a date we are unavailable for, unfortunately the booking fee will be non-refundable* as this covers work already completed (this may include but is not limited to: messages, emails, researching, ordering, and it is also highly likely that we will have turned down other work for your original date).
*If we are subsequently able to fill the original date with a new booking, we will refund the first booking fee or deduct it off the final balance of your cake.
32. Complaints
32.1. In the unlikely event there is an issue with your cake, it must be brought to our attention within 48 hours of the cake being delivered/collected so we can be given the opportunity to assess the nature of the problem. We would take any complaints very seriously.
32.2. If the compliant is regarding the quality of the cake, we may ask for the cake or the remainder of the cake to be returned to us within 48 hours of delivery/collection for inspection.
32.3. If the complaint is regarding the design of the cake, but the cake was made according to the booking discussion/sketch which has been checked and approved, we cannot be held responsible for any errors not picked up by the customer.
32.4. For any complaints we can only deal with the person who booked the cake originally.
32.5. You must give us an opportunity to resolve the issue and agree not to post any defamatory comments or pictures on online forums or social media channels before discussing the situation with us and allowing us reasonable time to provide a satisfactory solution.
32.6. Once a solution has been reached, you agree not to post any defamatory comments or pictures on online forums or social media at any point in the future. If this happens, we may seek to take legal action against you.
33. COVID 19 Restrictions
33.1. If your cake booking has to be amended due to COVID 19 restrictions, we will try our best to be accommodating and flexible.
33.2. If you need to postpone your booking because your event date falls under a period of Government restrictions for COVID 19, e.g., a national lockdown or Tier 3/Tier 4 restrictions then as long as we are free on your new date, we will move the deposit paid across to the new date for you subject to the conditions below.
33.3. If we can change your event date, provided it is within 6 months from the day you request the date change, the booking fee will be transferred to the new date.
33.4. If we are not able to accommodate your date change request, the original booking fee will be refunded. This is only when the event can no longer go ahead because of COVID restrictions.
33.5. If you are moving to a date further ahead than 6 months from the day you request the date change, a new booking fee of £20 will be payable on top of the original booking fee but both booking fees will come off the final cost.
33.6. If you decide to cancel your event as you are worried about future COVID 19 restrictions, but restrictions are not currently in place for your event date, it will be treated as a standard cancellation. See Section 13.
33.7. Any subsequent voluntary cancellation will be subject to the payment terms outlined in Section 3.
We reserve the right to revise and amend these terms and conditions. However, you will only subject to the terms and conditions in force at the time you place your order with us.
By paying your booking fee, you are agreeing to these terms and conditions so please read them carefully.
Non Cakes/Bakes
All of our bakes are made with the highest quality ingredients to ensure they meet your expectations.
Please note – once your order has been collected from our premises, the full responsibility for the safety of the cake is with the client. FlanaBakes will not be held responsible for any damage that may occur to the cake once it has left our premises.
Cancellation Policy:
Deposits are non-refundable, but may be transferrable if the new date is available. A deposit must be paid for your order to be secured. No matter how much we discuss your order – if a deposit has not been received then your order has not been secured.
If you cancel your order for any reason up to one month before the requested date, the deposit will be refunded. All other monies may also be refunded, however any advance purchases that have already been made for this order e.g. cake toppers, certain decorating tools/equipment etc. will be subtracted from this amount.
If your order is cancelled less than two weeks from the requested date, you will receive no refund of monies paid over and including the deposit.
Change of Dates:
If for any reason you need to change the date your cake is required, we will do our best to accommodate the change. However, unfortunately due to other bookings this may not always be possible.
Dietary Requirements/Allergies:
All of our bakes are made in a kitchen which is in regular contact with the main food allergy group (eggs, diary, gluten, nuts, wheat, soya etc.). At the minute we do not offer any ‘free from’ bakes.
Other Information:
A deposit is required to secure the booking which will be agreed on at the time of booking, with the outstanding balance payable 5 days before collection as agreed to with FlanaBakes. Deposits must be received within 48 hours. Last minute orders require the FULL payment at the time of booking.
Please note, once you have paid the deposit you have automatically accepted the terms and conditions set here by FlanaBakes. It is your responsibility to read the terms and conditions. They are easily found here, pinned to our Facebook page, saved to our Instagram highlights and can be emailed to you upon request.
Payments can be made via PayPal (Friend/Family/Trusted option), Bank Transfer or cash.
Please keep a copy of your invoice for your own records.
For wedding cake orders, a wedding cake disclaimer must be signed by person making the order. If they refuse to sign in a timely fashion the order will be cancelled. Full payment for wedding cakes must be received one week before the wedding.
FlanaBakes reserves the right to cancel/amend orders if need be.
Postal Orders:
FlanaBakes is in no way associated with Royal Mail or any couriers. Once your order has been posted FlanaBakes is not liable if your order is misplaced by the courier. It is up to the discretion of FlanaBakes whether they resend lost orders, issue a refund, or neither. Any issues with misplaced orders should be made to Royal Mail/the relevant courier.
Items arriving via post may be damaged in transit. This is not the fault of FlanaBakes and any concerns should be taken up with Royal Mail/the courier.
Please allow up to 7 working days from the dispatch date for your order to arrive. Please store all orders in the fridge.
Refunds:
We always hope you are fully satisfied with your FlanaBakes order. However if this is not the case and you would like a refund, 80% of the order must be returned to FlanaBakes within 24 hours of collection. From here we will inspect the order and decide if there are grounds for a refund.
Thank you for choosing FlanaBakes to create your baked goods, your custom is very much appreciated!
